Business processes are an integral part of business organizations. Companies or businesses cannot operate properly or succeed without implementing structured processes. Structured processes are the way to keep business operations organized, transparent, and consistent among teams and assist businesses in meeting their goals and objectives.
So, in this article, let’s dig deeper into the subject of business processes and how they help companies and organizations stay in the business game.
A business process can be defined as an activity or a set of activities performed by people or systems in a structured manner to produce a specific outcome that contributes to an organizational goal. The structure of a business process can be complex or simple depending on the factors and elements involved in that process.
The continuous implementation of efficient and streamlined business processes directly impacts business operations and the organization’s growth. It is why amending business processes is strategically significant for every business organization.
Some of the key characteristics of an efficient business process are –
Business processes can be divided into three major groups.
Operational processes are the primary processes that directly impact the core business of an organization. These processes represent necessitous business activities that achieve one of the objectives of a company, such as manufacturing or delivery.
Operational processes are critical for an organization to generate revenue and survive in the market. Some examples of operational processes are –
Supporting processes are the secondary processes that support teams performing operational functions. These are back-office processes that enable employees to do their jobs well.
Supporting processes do not add direct value to the customers. However, the employees working in the company find value in them.
Examples of supporting processes include –
Management processes consist of high-level managerial functions that measure, monitor, and control business procedures and systems, such as budgeting or governance.
These processes involve leadership taking certain steps to boost overall business performance, the organization’s work culture, employee morale, etc. Like supporting processes, management processes do not add direct value to the customers but are essential for the organization to function.
Some examples of management processes include –
When all three types of processes work and complement each other, it massively supports business process management and contributes tremendously to the overall growth and productivity of the organization.
Business processes are the lifeline of business organizations, especially large corporations. Here are the reasons why business processes are important.
Here are the steps of a business process lifecycle that can be used while defining a new process –
The first step while defining a new business process is to define its purpose and goals. Establishing the reasons behind creating a new process and setting standards to measure its success is crucial. For example, data analytics and metrics can be integrated to measure the results of the process.
After defining the goals, this step consists of developing a broad roadmap for the process. It is crucial to consider different strategies for performing every task. Try to include details for every task, such as what should be done, who should perform it, and the order in which tasks should be performed. It is also beneficial to mention tools to be used and teams responsible for fulfilling each duty.
After planning, test the process on a small scale to check its feasibility. It aids in discovering gaps, loopholes, and inefficiencies and making adjustments accordingly. Run the process multiple times to fill gaps and make it the most effective.
This step consists of implementing the process in a live environment. It involves proper communication and training of all stakeholders.
Monitor the process and the resources involved to analyze its pattern. Documenting the process history can be helpful. Review the process multiple times to make necessary adjustments to ensure it consistently achieves its goals and objectives.
Every organization must devise its well—designed business processes to enjoy several benefits that they offer. All actors and stakeholders must be clear about their roles and responsibilities and work with clarity and a vision to achieve their end goals.
Organizations with well-structured business processes are surely on the path to growth and success.
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