Q3 EDGE CONSULTING PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. - Q3 EDGE CONSULTING PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of service/services delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days of receipt of the service/services. In case you feel that the service/services received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days of receiving the service/services. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding service/services that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the Q3 EDGE CONSULTING PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer.