“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”

                                                                                     – Edward Dem


A process is not just something your business does, processes are your business. However, in many organizations, processes are not clearly defined or they documented in ineffective departmental silos. “A bad process is better than no process at all. A good process is better than a bad process. But even a good process can be improved.” Based on this insight, business process management for practitioner program is designed.


  • Analyze what´s really going on in your company?
  • Align business objectives with your enterprise processes, SAP & IT?
  • Publish, share and collaborate on processes?
  • Implement processes based on best practices and proven methodology?
  • Respond quickly to changing market conditions? 

About the Program

This program is designed for the Subject Matter Experts, or domain experts who know inside out of the industry and the way an organization manage their business operations. The program provides the specialized knowledge on how to communicate business operations with process thinking using process language. The program includes various techniques and best practices that step by step guide SMEs to discover, and define business processes and link with work systems as explained and given BPM leadership 

  1. An Understanding of Business Process Management
  2. Discover and Define Business Processes
  3. Map and Improve Business Processes

The Participants

  • Function Heads
  • Subject Matter Experts
  • Domain Experts
  • Business Analyst
  • Process Analyst
  • Process Owners 
  • Everyone who involves in process discover, define and improvement

The Duration

The Program is designed for 1 day of class room / online class room session.

The Outline

1. An Understanding of Business Process Management

  • Introduction to Business Process Management
  • Problem of Problems: A perspective on selection of business problem
  • Primacy of Process: Process Ownership
  • 2 Virtuous Circle: Source for Continuous Improvement
  • 7Eablers of Business Process Management

2.  Discover and Define Business Processes

  • Types of Business Processes
  • Components of Business Processes
  • Process Landscape to Discover Business Processes
  • Measure Process ROI

3. Methods to Map Business Processes

  • Inside Out and Outside In View
  • Define and Map Business Processes
  • Risk Management
  • Process KPIs
  • Customer Journey Map

About Trainer

Amit Chauhan is a principal consultant at Q3edge consulting with more than 22 years of experience of BPM education and consulting. He has trained as well as provided consultancy to the global leading companies like STC in Saudi, Cayman Healthcare in Cayman Island, Schlumberger-UK; Asian Paints, HDFCLife, MaxLife in India and more. He is certified Master Black Belt in LEAN Six Sigma, Lead Assessor for EFQM, Malcom Baldrige, Certified Assessment Team Member, CMMI, and Lead Auditor for ISO 9001, ISO 27001.

He has been the speaker at many globally recognized platforms like ANQ(Asian Network for Quality), BBC – USA, Australian Indo Chambers etc.



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