BPM for Practitioners - SMEs - Q3edge Consulting Pvt Ltd

“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”

– Edward Dem

Overview

A process is not just something your business does, processes are your business. However, in many organizations, processes are not clearly defined or they documented in ineffective departmental silos. “A bad process is better than no process at all. A good process is better than a bad process. But even a good process can be improved.” Based on this insight, business process management for practitioner program is designed.

DO YOU WANT TO:

Analyze what´s really going on in your company?
Align business objectives with your enterprise processes, SAP & IT?
Publish, share and collaborate on processes?
Implement processes based on best practices and proven methodology?
Respond quickly to changing market conditions?

About the Program

This program is designed for the Subject Matter Experts, or domain experts who know inside out of the industry and the way an organization manage their business operations. The program provides the specialized knowledge on how to communicate business operations with process thinking using process language. The program includes various techniques and best practices that step by step guide SMEs to discover, and define business processes and link with work systems as explained and given by leadership team

An Understanding of Business Process Management
Discover and Define Business Processes
Map and Improve Business Processes

The Participants

Function Heads
Subject Matter Experts
Domain Experts
Business Analyst
Process Analyst
Process Owners
Everyone who involves in process discover, define and improvement

The Duration

The Program is designed for 1 day of class room / online class room session.

The Outline

1. An Understanding of Business Process Management

Introduction to Business Process Management
Problem of Problems: A perspective on selection of business problem
Primacy of Process: Process Ownership
2 Virtuous Circle: Source for Continuous Improvement
7Eablers of Business Process Management

2. Discover and Define Business Processes

Types of Business Processes
Components of Business Processes
Process Landscape to Discover Business Processes
Measure Process ROI

3. Methods to Map Business Processes

Inside Out and Outside In View
Define and Map Business Processes
Risk Management
Process KPIs
Customer Journey Map

About Trainer

Amit Chauhan is a principal consultant at Q3edge consulting with more than 22 years of experience of BPM education and consulting. He has trained as well as provided consultancy to the global leading companies like STC in Saudi, Cayman Healthcare in Cayman Island, Schlumberger-UK; Asian Paints, HDFCLife, MaxLife in India and more. He is certified Master Black Belt in LEAN Six Sigma, Lead Assessor for EFQM, Malcom Baldrige, Certified Assessment Team Member, CMMI, and Lead Auditor for ISO 9001, ISO 27001.

He has been the speaker at many globally recognized platforms like ANQ(Asian Network for Quality), BBC – USA, Australian Indo Chambers etc.

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BPM for Practitioners – SMEs