Robotic Process Automation

What is Robotic Process Automation

Robotic process automation (RPA) in India is a technology that performs all the rule-based, repetitive, and high-volume tasks for you. This provides you additional hours to focus on other areas of business where cognitive thinking is required.

Is RPA that effective?  Businesses that incorporated RPA into their system claims that it meets and exceeds all defiance, value, precision, efficiency, and cost-reduction expectations.

It Consists of 3 Major Components:

  • Robotic – A Robot is a creature capable of being trained by a computer to do complicated tasks. This task, in terms of RPA, would be to imitate human activities.
  • Process – A process is a set of actions/activities or steps/tasks carried out in order to attain a certain goal.
  • Automation – Automation is when a process or activity is completed automatically, without the need for human interaction. At Q3Edge, we work on implementing RPA solutions, that follows an “Automation First” strategy. This augments the human workforce to drive maximum productivity and efficiency.

Using automation Robotics is here to execute rule-based, repetitive, and high-volume jobs, allowing people to focus on other aspects of business that demand cognitive thought during the day. An RPA robot can navigate any technological platform that can be handled by a person. Today, cross-functional and cross-application macros have the potential to control any software installed on your computer.

It may be used to automate labor-intensive back-office procedures such as workflows and other back-office processes. The concept is to use a virtual workforce to replace individuals who perform repetitive and dull administrative chores.

It should be mentioned that a typical person may achieve production levels of 60-70 percent with few faults, however a robot’s productivity is 100 percent with no errors, which is extremely astounding. At the same time, the RPA process takes into account the task or project’s process compliance or governance as an input in the form of business rules. It may also be used with artificial intelligence to provide a smart automation system that improves decision-making and eliminates manual labour in any business.

Organizations must plan to refocus their present skill sets in order to adapt to future requirements; otherwise, firms would likely blame technology rather than themselves for failure.

What an RPA Software Can do for You:

  • Perform repetitive, structured transactions processes
  • Scale-up operations and processes rapidly in your company
  • Interact with and update multiple applications in a transactional manner to keep everything in sync
  • Validate data in places that are complex for people to understand
  • Perform calculations faster than humans

Why are Companies Interested in RPA – The Benefits

Scalability and Flexibility

A wide range of various technologies leads to flexibility and scalability. ​

Optimized Productivity​

Hyperautomation automates time-consuming and difficult processes and garner employee productivity. ​

Enhanced ROI

Hyperautomation leverages advanced analytical tools and capabilities that result in increased revenue at lower costs.

Improved Access​

Hyperautomation allows business to integrate new technologies to the existing set up or legacy systems​

Workforce Management​

Hyperautomation improves the quality of employee deliverables leading to employee engagement and satisfaction ​

Robotic Process Automation Use Cases


Digitizing healthcare operations like AI-assisted diagnostics, touch-based digitalized patient and home care, faster and hassle-free admission and discharge, error-free claim verification and approvals, etc.​


With faster operations like mobile or app-based transactions, hassle-free and faster account opening and claim processing. It has also enabled banking players to follow stringent compliance and reduce frauds.


Revolutionizing the industry players by transforming paper-intensive processes like policy administration and servicing, claim verification and processing, insurance eligibility verification, underwriting and pricing, etc.

BPO/Call Center

Massively impacting the staff as well as customer experience by dramatically reducing ticket resolution turnaround time, expediting data entry and validation.


Transforming labour-intensive operations like PO creation, inventory management, customer/vendor support, ERP, etc.​


Improving customer experience and accelerate service delivery. It has smartly transformed end-user support, service desk ticket resolution, data center, security operations, application support and scheduled activities.

Education ​

Replacing the voluminous paperwork, and repetitive and time-consuming processes. It has improved the access to education and enhanced teacher as well as students experience.​

Our Approach

RPA is an important (and less daunting) initial step toward full AI. Once the simpler, more regular portions of a job or process are operating independently, AI technology may be used to provide more complicated, cognitive automation. We promote a “Automation First” strategy for introducing RPA technology, which augments the human workforce to deliver optimum productivity and efficiency.

Transform your operations, achieve your goals

with our expert BPM consulting.

Stage 1: Creating a Proof of Concept (POC)

This initial phase indicates whether or not the proposed solution is technically possible. It allows businesses to prioritise tools, technologies, providers, and controls in order to determine the best strategies for implementation. The phase aids comprehension of the following:

  • Which tool should be considered for automation?
  • Should we have an in-house team or choose an external vendor?
  • What kind of infrastructure will work best for the solution?
  • What are the rules and regulations that we need to comply with?

Once the tool and processes have been identified, a cost-benefit analysis should be carried out to determine the projected return on investment through automation. For this, consider aspects such as the length of time it will take to deploy RPA, if any alternative cost-effective technology exists as a substitute for RPA, and how much profit the process to be automated would generate. Organizations can move to phase 2 of RPA deployment after analysing these criteria.

You need to identify what all you can automate. To make this step easy we have enlisted a list of areas that you can quickly scan for identifying automation opportunities.
  • Rule Driven Processes
  • Repetitive Processes
  • Data entry Processes
  • Volumes Driven Processes
  • Frequent human errors
Step 2: Optimize the Identified Processes

Analyze the current process and discover opportunities for improvement using quality methodologies such as Lean, Kaizen, and others. All inefficiencies in the present process should be eliminated before beginning the RPA installation.

Step 3 : Build Business Case for the RPA Journey

In this step you need to document the key areas of this automation journey. You can prepare a well-drafted Business Case covering all the below points.

  • Why does this automation require?
  • What are the benefits because of this automation
  • What are the pain areas that can be removed because of the automation?
  • Identify the extended impacts of this automation; process that might affect this RPA automation
  • Define the metrics to measure the automated process
  • Define the span of control ratio between the bot and human
  • What is the plan of action for re-deploying the existing resources after automation
Step 4: RPA Partner Selection

We can either assist you in building in-house automation or we can become your knowledge partner to assist you in purchasing a ready-to-use solution.

RPA is gaining popularity, and several manufacturers (UiPath, Blue Prism, Automation Anywhere, and others) are offering RPA solutions.

Step 5: Pilot RPA Development

This is where Q3Edge can help you with the initial creation or programming of your RPA Bot. We can provide you with skilled and trained RPA developers or teach your SMEs (Subject Matter Experts) on the RPA solution you’ve chosen.

Step 6 Bot Monitoring and Dry Run

It’s critical to check the BOT’s functionality during the RPA project’s implementation. We also monitor the efficiency of the log/notification methods on a regular basis. The BOT monitoring readiness is the most important thing to consider in RPA project change management. It’s critical to have design reviews in place throughout RPA project execution, as well as enough log/notification systems built in for effective BOT monitoring. Successful implementation at this stage showcase the potential of RPA to a broader business audience.

Step 7 Final Deployment

The end result is likely to be good following the effective implementation of the aforementioned sentences. By this point, the bot should have followed all standard and organisational guidelines, guaranteeing that automation accomplishes its goals. In terms of delivery and execution, companies would be in a much more regulated zone. All unknowns, such as infrastructure issues, a framework for successful change management, the arrival and tracking of CBA, and monitoring BOT in production, will be addressed.

Q3edge Consulting Group

The business opportunities for RPA are huge. Imagine having a workforce that can work 24/ 7 the entire year. They work 4-10 times faster than any human being possibly can. They are incapable of making mistakes and they always follow 100% procedural compliance. That’s the opportunity that we present with RPA.

Simply stated robotic process automation definition is to automate the routine and repeatable business processes across a wide variety of Industries and we have our Robotic Process Automation Team and Process Consulting Team in place to bring in more value into rule-based work as well knowledge work.

We help our clients to:

– Improve productivity
– Increase profitability
– Grow scalability

There are many Robotic Process Automations uses. One of the examples would be robotic process automation services that can handle customer order processing, where RPA would be able to segregate and respond to thousands of inquiry emails related to your products and services and pass on the critical ones to the respective personnel for immediate action. Benefits would include minimal data entry time, improved customer experience, and improved ROI.

Why Q3Edge for RPA ?
There are a lot of robotic process automation tools and software available in the market today but our clients typically come to us because they realize that blindly implementing some piece of technology is not necessarily the right approach. At Q3edge, our teams are multi-disciplinary with experience in:

– Business Process Redesigning
– Operating Model Transformation
– Managing Critical business changes

There are limited organizations who can claim this sort of expertise. We have a strong team that has done these implementations on numerous occasions. However, it should be noted that often there are a lot of comparisons being drawn between robotic process automation vs API but there are a lot of limitations that APIs present especially in terms of data transference policy.

Cutting edge Robotics are bringing a shift in the focus:

From Cost Reduction > Labour Reduction > Driving Business Value through Innovation

We achieve this by:

– Ensuring Innovative Service design
– Improving Efficiency
– Amplifying Business Value
– Enhancing Customer Experience

Q3Edge RPA has embraced Automation and Artificial Intelligence to deliver a low maintenance RPA solution to its customers to maximize Zero-touch processes. It is designed to handle different channels and data types and deliver results in a minimum or no effort environment. Feel free to get in touch with us for more robotic process automation best practices.

Key Highlights

Take Action Now and Make a Difference

Feel Free To Contact Us for Further Information