Imagine your business facing a power outage, a cyberattack, or a sudden supply chain breakdown. Would your operations continue smoothly, or would everything come to a standstill? If your answer leans towards the latter, then it’s time to learn about Business Impact Analysis (BIA) — a powerful method to prepare for disruptions before they happen. […]
In today’s competitive world, businesses don’t grow just by having a good product. They grow by offering an exceptional customer experience. From how customers interact with your brand to how fast their problems are solved—everything matters. That’s why more and more businesses are shifting towards Customer-Centric BPM to ensure every process is built around the […]
For many years, businesses have faced some basic but tough challenges when it comes to managing and improving how their work gets done — something known as business process management. In our 40 years of working in this field, we’ve noticed that two major issues often make companies put process improvement on the back burner. […]
In this beginner-friendly guide, we’ll explain how process mining works, why it matters, and how it helps companies understand and improve their operations. Every business process—from ordering a product online to processing a customer refund—leaves behind a digital footprint. These digital footprints, also known as event logs, are treasure troves of information. But how do […]
When a company decides to implement an ERP (Enterprise Resource Planning) system, it’s not just about installing software. It’s about aligning technology with how your business actually works. That’s where Business Process Mapping comes in. It acts like a blueprint that helps you design your ERP system and its modules—each ERP module tailored in a […]
In an age where customer expectations are continually escalating, providing exemplary service is no longer a differentiator—it’s a necessity. The digital shift has amplified consumers’ demand for speed, personalization, and seamless experiences. Amid this pressure, many organizations struggle to maintain consistency and clarity in their service delivery. This is where business process mapping enters the […]
What is GRC? What is GRC? Governance, Risk, and Compliance (GRC) is a method to align IT with business objectives while managing risks and meeting industry and government regulations. It involves tools and processes that bring together governance, risk management, and technology adoption. Organizations use GRC to achieve goals consistently, reduce uncertainty, and ensure compliance. Governance in […]
Financial institutions today face a major decision: either stick with old, reactive ways of managing risks and rules, or switch to smarter, technology-based methods like GRC Automation that transform Governance, Risk, and Compliance (GRC) into a strength instead of just a cost. Right now, the banking world is under pressure: With more rules, faster digital […]
Banks have been using Robotic Process Automation (RPA) for quite some time to make repetitive tasks easier, cutting down on manual work and saving on costs. But RPA has its limitations, especially when it comes to handling complex workflows, unstructured data, and making decisions. Thankfully, with the rise of Generative AI (Gen AI) and Agentic […]
In today’s fast-changing financial world, fraud is a major problem for banks and insurance companies. Even though they’ve spent a lot on security and are using new technologies like Generative AI to fight fraud, the problem is still growing. Fraud is happening more often and is costing these industries billions every year. The Current Fraud […]
