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“ Building a Visionary Company requires, one percent vision and 99 percent alignment ”
– Jim Collins
A. Introduction to Business Process Management
B. Problem of Problems: A perspective on selection of business problem
C. Primacy of Process: Process Ownership
D. 2 Virtuous Circle: Source for Continuous Improvement
E. 7Eablers of Business Process Management
A. Types of Business Processes
B. Components of Business Processes
C. Process Landscape to Discover Business Processes
A. Define and Map Business Processes
B. Methods to Map Business Processes
C. Risk Management
D. Process KPIs
A. Measure Process Stability and Capability
B. Methods to Unearth the Root Causes and Improvement Solutions
C. Plan to Keep Track the Improvement
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