Business Process Management Program

Organizations are increasingly aware that well-defined processes are key ingredients for a responsive and successful enterprise. Take advantage of one of our Business Process Management (BPM) certificate programs, and join the elite group of process practitioners and certificate holders who can successfully align processes with business strategy and goals.

QLC 01 (1 day) Principles of Business Process Management

Note: This course is a prerequisite for all courses in the BPM Curriculum including QLC 02

About Course

This course is the foundation or all courses in the Business Process Management Curriculum and is required or BPM certification. It provides an overview and discussion of the principles, concepts, and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The course introduces a systematic approach and comprehensive methodology for planning, monitoring, measuring and managing your company’s business process performance and for redesigning and improving specific processes.

Who Should Attend

This introduction to BPM is a must for everyone interested in business process improvement. Its designed or business managers, business analysts, and practitioners involved in process-based change and the automation o process solutions. This course is the foundation or all other courses in the BPM curriculum. It establishes a methodology, a common language, and a baseline or all other courses in the curriculum.

What you will Achieve

1. Understand the value and benefits of Business Process Management
2. Understand the principles of Business Process Management and how to apply them
3. Understand BPM best practices and methodologies
4. Understand the respective roles of change management, process architecture, process analysis, process redesign, process improvement, process automation and organisation design and how to make them work together
5. Understand basic BPM management and measurement techniques

What you will Learn

1. How to align your corporate strategy with a well designed business architecture
2. How to integrate your business process architecture with human performance and IT implementation plans
3. The key considerations of a process-based approach to business process change management
4. The strategic, tactical and operational considerations in a comprehensive BPM framework
5. How to plan for cross-organization acceptance and implementation