About the Client

The client is world largest Basmati Rice Exporter. With more than 125 years of legacy, the organization has 37% of market share in General Trade and 45% market share in Modern Trade. In the International Market, the organization has 25% of Basmati Rice export market share.

With the introduction of ecommerce and Quick commerce, the traditional approach of Supply chain Management, was restricting the organization growth and agility to fulfil the demands.

Client

Basmati Rice Exporter

Services

BPM Tool

Year

2020

Share

The Problem

  • Functional Silos
  • Unclear Roles and Responsibilities
  • More than 10% Business Loss every month due to non fulfilment of order to customer on time
  • List ItMore than 20% cost overhead due to process waste as communication delays, no synch coordinationem
  • List ItemLow team collaboration and more blame game
  • Unclear insight about order status, reasons for delay
  • Production capacity utilization was not more than 80%
  • High Inventory Cost of Low Moving Products and Non-Availability of High Moving Products almost alway

The Solution

Established Process Architecture 

An End to End Visibility of Business Processes starting from Demand Forecasting to Dispatch provides clarity on roles & responsibilities, bottlenecks, and improvement opportunities

Process Measurement 

Process KPIs (Key Performance Indicators) are identified and defined with relevant targets along with Data collection Method. Power BI is used to established Process Dashboards to provide real time process performance status

Process Governance

The agenda of S&OP meetings were redrafted, with ownerships for each process. The production is linked with demand forecast and sales confirmed schedules were linked with inventory availability and dispatch. 4 Dispatch Cycles are planned in a month to ensure not only the timely delivery but also provide sufficient agility for change management. 

Process Improvements, Collaboration, and Optimization

Process owners reviewed and identified Non Value Added activities, improvement/Kaizen opportunities along with Process Digital Transformation Opportunities

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