Customer Profile

Max Bupa Health Insurance Company Limited is an Indian firm and a joint venture between Max India Limited and Bupa Finance plc UK, established for the purpose of carrying on health insurance in business in India. With the vision of becoming India’s most admired health insurer, Max Bupa is growing at the rate of 28 percent to reach to INR 476 crore.

Client

Max Bupa Health Insurance Company

Services

BPM Tool

Year

2020

Share

The Challenges

  • Ambitious growth target
  • Intense competition
  • Frequent change regulatory compliance requirements
  • Persistency of customer base

Q3edge Solutions

  • End to End Process Mapping – AS IS
  • Analyse customer data and understand customer experience journey with list of challenges
  • Define and Design End to End Process Map – TO BE