How Process Mining Works: A Beginner’s Guide to Understanding Business Processes

In this beginner-friendly guide, we’ll explain how process mining works, why it matters, and how it helps companies understand and improve their operations. Every business process—from ordering a product online to processing a customer refund—leaves behind a digital footprint. These digital footprints, also known as event logs, are treasure troves of information. But how do […]

Achieve Beautiful Success with Process Mining Software

How Process Mining Software Can Help You Boost Efficiency and Achieve Beautiful Success First

In today’s data-driven world, businesses are constantly looking for ways to streamline operations, improve efficiency, and gain insights into their workflows. Process mining software has emerged as a powerful tool to achieve these goals. By analyzing event logs from various systems, process mining software provides a clear picture of how business processes function in reality, […]

Enhancing Process Mining with Customer Experience Data

Enhancing Process Mining with Customer Experience Data: A Banking Perspective

By blending process mining with customer experience data, banks have a fantastic opportunity to elevate their services and truly connect with their customers. We’re excited to share some practical insights on how to align process mining with CX management. It includes key strategies for bridging the gap between process analysis and customer expectations, along with […]