In today’s fast-moving business world, change is the only constant. Companies that want to survive and grow must constantly improve how they work. That’s where process improvement comes in. For years, businesses have relied on Business Process Management (BPM) to streamline operations. But now, a new technology called process mining is shaking things up — […]
For many years, businesses have faced some basic but tough challenges when it comes to managing and improving how their work gets done — something known as business process management. In our 40 years of working in this field, we’ve noticed that two major issues often make companies put process improvement on the back burner. […]
In this beginner-friendly guide, we’ll explain how process mining works, why it matters, and how it helps companies understand and improve their operations. Every business process—from ordering a product online to processing a customer refund—leaves behind a digital footprint. These digital footprints, also known as event logs, are treasure troves of information. But how do […]
In today’s data-driven world, businesses are constantly looking for ways to streamline operations, improve efficiency, and gain insights into their workflows. Process mining software has emerged as a powerful tool to achieve these goals. By analyzing event logs from various systems, process mining software provides a clear picture of how business processes function in reality, […]
In the fast-paced world of business, the key to success isn’t just about what you achieve—it’s about understanding how you got there. This is where world of process mining enters the scene, shedding light on the inner workings of your operations. In a world constantly driven by efficiency, speed, and innovation, process mining offers a […]
By blending process mining with customer experience data, banks have a fantastic opportunity to elevate their services and truly connect with their customers. We’re excited to share some practical insights on how to align process mining with CX management. It includes key strategies for bridging the gap between process analysis and customer expectations, along with […]
The business environment has become highly dynamic, regardless of the sector. All businesses need to be ready for constant transformation as it allows them to stay at pace with the market needs and trends. It will enable organizations to not only serve market conditions but also match customer expectations as well. So, having a proper […]
If you are thinking about how you can gain insights into business processes, then process mining has to be the way to go. This approach has helped organizations to analyze business processes and get closer to any inefficiencies and bottlenecks. There is a lot more to it, and here we are, discussing every aspect of […]