Business Process Transformation: Complete Guide

Who Should Apply BPT ?

Any business facing the issues mentioned below must apply business process transformation techniques in their processes:

• A pre-existing process not meeting the business goals and demands.
• Observing significant number of errors in a process.
• Recently updated or upgraded the surrounding technology.
• Your existing corporate organization’s visions no longer making sense.

What is the Importance of Efficient Business Process?

Why do we need to transform a business process? An efficient business processes have the following major qualities:

• Customer-centered.

Customers are always the first for a successful business. Both internal and external processes affect the customers. Internal processes like accounting serve mostly the internal customers.

But they have a great impact on the external customers as well. For example, an inaccurate billing due to problematic tracking of labor hours affects external customers.

• Simple processes.

Simplicity simply means a reduction in the number of tasks in a process. It also minimizes the training costs, interruptions, redundancy, replication, and blunders.

Large corporations keeping all the processes is almost impossible. They can still simplify their processes as much as possible, so there’s no stacking, or piling up of huge tasks.

• Lesser business rules.

There are certain unavoidable rules that business needs to follow: Security, authorization, wellbeing, and environmental and ecological norms. Ample rules are to be followed by any business.

Some rules are present to the maintain quality and steadiness of a business. Others are for bureaucratic purposes and to serve personal interests. With each rule, a wide range of processes is increased, which increases both, the process costs and cycle time. For example, do you really need multiple signoffs for office expenditures?

• Clarity of roles and responsibilities.

Clarity of roles nurtures the responsibility and ownership of work. Without clear roles and responsibilities, people will tend to cut off from the work they don’t understand. And, create workarounds that make sense to them. With the evolution of business, the job roles tend to change.

These changes could be substantial particularly for major transformation initiatives. It becomes crucial to revisit every person’s role and responsibilities periodically.

• Smart Sequence of work.

Tasks which are streamlined bring efficiency to execution. An in-depth understanding of what is to be done helps sequencing the tasks appropriately. This optimizes the flow, thus minimizing the wait time.

• Perfect Alignment and Integration.

When there’s involvement of a lot of people from various departments or locations, there are chances of bottleneck creation within the process.

For instance, accepting student admissions even when all the seats are full would ultimately result in rising complaints and disputes. A student registration for a course is not complete until the student is placed in a class and payment is processed. This burdens the accounting department with extra work.

They need to monitor and analyze student assignments and have to make reverse payments if there is no space. Accounting and registration need to figure out how to coordinate their activities in the best way that the backlogs are minimized and no unnecessary work needs to be done.

These are the top qualities of a sound process that makes it effective and efficient. The interdependency of tasks and potential overlaps of work across an organization introduce complexity to processes.