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“The definition of insanity is doing the same thing over and over again, but expecting different results”.
– Albert Einstein
A. Introduction to Root Cause Analysis
B. Basics about Critical Thinking and Logical Thinking
C. Understand Cognitive Biasness and It’s Impact
A. Define the Problem
B. Understand the Process
C. Identify Possible Causes (using flow chart, logical tree, Barrier Analysis, change analysis, cause and effect etc.)
D. Validate the Root Causes (using Collect the Data, Analyse the Data)
A. Identify and Select Solutions
B. Implement, Evaluate and Institutionalize
▪ Function Heads
▪ Subject Matter Experts,
▪ Domain Experts,
▪ Business Analyst,
▪ Process Analyst,
▪ Process Owners and
▪ Everyone who involves in problem management
The Program is designed for 1 day of class room / online class room session.
Feel Free To Contact Us for Further Information