For almost three decades, ARIS has been the #1 business process analysis and management software solution for organizations seeking to embrace digital transformation. 

I was reading an article by a renowned expert in process modeling, “Rob,” who works at British Telecom (BT). Rob explained that modeling a process makes sense, e.g., If there are complex task structures, if you have to ensure consistent product quality, or if you need to reduce waste and ensure efficiency, which has to be done by one to resist them in the competitive market, especially for the new products. For BT, fighting in a very competitive market environment, the logical consequence was to think about a business process modeling initiative to improve their business performance. Over 8 years ago, several people were involved in “processes,” primarily as process writers. They wrote many documents describing BT’s core processes without using common standards and methods in various tools (such as MS Word, PowerPoint, and Excel…). In a word: it was not reusable and not at all easy to understand. 

As a first step, BT used ARIS in a single pilot project and set up ARIS Modelling Techniques Teams. The first results from these initial projects were convincing, and ARIS became the de-facto standard for process modeling within the group. It was impressive that all central BT business units use ARIS on a single ARIS server containing more than 1000 process models.